Yes — an account is required to place an order. This allows us to securely store your order history, send accurate tracking information, and keep your records organized. Creating an account takes less than a minute at checkout.

We process orders quickly. If you need to make a change, email us at [email protected] as soon as possible with your order number. We’ll do our best to accommodate changes before the order ships, but we cannot guarantee modifications once processing has begun.

Contact us immediately at [email protected] with your order number and the corrected address. Address changes cannot be made once a label has been generated.

If you place multiple orders in close succession and they haven’t shipped yet, email us at [email protected] and we’ll do our best to combine them into a single shipment.

Yes — quantity pricing is built into every product listing. The more vials you add to your cart, the lower the price per vial automatically. No coupon needed.

Yes. If you find a lower price on the same compound from a verified vendor, reach out and we’ll do our best to match it. Email [email protected] with a link to the competing listing.

You can vote on which products to restock next on our Community Vote page. You can also subscribe to restock notifications at checkout, or follow us on Discord and TikTok for restock announcements.

We currently accept USDC (crypto) via Base or Ethereum network, and Zelle. Full payment instructions are available on our How To Pay page.

Select “Crypto Payment (USDC)” at checkout. Your order total and our wallet address will be displayed. Send the exact USDC amount to our wallet on Base or Ethereum (ERC-20) only. Once payment is confirmed on-chain, your order will be processed. This typically takes 10-30 minutes. Questions? Email [email protected] with your order number.

Select “Zelle Payment” at checkout. Send the exact order total via Zelle and include your order number in the memo. Payment instructions including the Zelle recipient details are on our How To Pay page. Orders are held until payment is confirmed.

Email [email protected] immediately with your order number and the amount you sent. We’ll sort it out — short payments are held until the difference is covered, and overpayments are applied as store credit toward your next order.

Crypto payments typically confirm within 10-30 minutes depending on network congestion. Zelle payments are usually verified within a few hours during business hours. Orders are not processed until payment is confirmed.

Due to the nature of our products, all sales are final. If there is an issue with your order — wrong item, damaged product, or missing vial — contact us at [email protected] within 48 hours of delivery and we will make it right.

All orders ship in plain, discreet packaging. There is no company name, logo, or product information on the outside of any package — only a gold eagle seal sticker. Your privacy is a priority.

All orders ship via USPS. We currently do not offer expedited shipping options.

Shipping is $10 via USPS Ground Advantage. Free shipping is available on qualifying orders — the threshold is displayed at checkout.

Yes — USPS delivers to P.O. boxes without any issue.

Orders are processed and shipped within 1-3 business days after payment is confirmed. You will receive a tracking number via email once your label is created.

Tracking emails are sent from [email protected] — check your spam or junk folder first. If nothing arrives within 24 hours of your payment being confirmed, email [email protected] with your order number and we’ll look into it.

Wait 24 hours — carriers sometimes scan packages as delivered before the final drop. Check with neighbors and your building’s mailroom. If it still hasn’t appeared, email [email protected] with your order number and we’ll work through it with you.

Currently we ship within the United States only.

A Certificate of Analysis is a document from an independent third-party laboratory confirming the identity and purity of a compound. COAs are available for select compounds — contact us at [email protected] to request one for a specific product.

Obsidian Labs sources exclusively from vetted laboratory partners. The COA will reflect the name of the testing laboratory. All compounds are independently verified before release.

All compounds are verified through supplier-provided Certificates of Analysis and community group batch testing. We participate in organized group testing pools where multiple researchers combine resources to fund independent third-party lab analysis. This keeps testing costs low and allows us to pass those savings directly to you. Group test results are referenced by batch number.

We are a small team with very low overhead. By sourcing directly, participating in group testing to keep verification costs down, and staying lean, we pass those savings straight to you. Lower prices do not mean lower quality — they mean we respect your research budget.

Lyophilized (freeze-dried) peptides are stable at room temperature for short periods but should be stored in a cool, dry place away from direct light. For longer-term storage, refrigeration is recommended. Once reconstituted, store in the refrigerator and use within 28 days.

No. All products sold by Obsidian Labs are strictly for research use only. They are not intended for human or veterinary consumption, diagnosis, treatment, or prevention of any disease or condition.

We have been in this field since early 2023 — over three years. During that time we built a strong track record serving researchers throughout Orange County, including high-end communities such as Newport Beach, Laguna Beach, and surrounding areas. In 2026 we moved the business fully online so we could bring the same standards of quality and reliability to a wider research community.

Obsidian Labs is a research compound supplier based in Southern California. We are a small team with minimal overhead. We source exclusively from vetted laboratory partners, verify every batch, and keep operations lean so we can offer fair prices without cutting corners on quality. We’re building something we’d want to buy from ourselves.

Yes. Our team includes nurses and doctors who can help answer research-related questions about the compounds, handling, and general research use. We cannot and do not provide medical advice, personal dosing recommendations, or treatment guidance of any kind. All products remain strictly for research use only.

Yes — join our Discord community for research discussions, announcements, and direct support. We’re also on TikTok at @obsidian_labz and X at @ObsidianLabsCo.