Overview

Obsidian Labs (“we,” “us,” or “our”) operates obsidianresearch.co. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you place an order or register on our site, we collect:

• Name and contact information (email address, phone number)
• Billing and shipping address
• Payment information (processed securely, we do not store card details)
• Order history and transaction details
• IP address and browser information for security purposes

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Improve our website and services
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information. Our website uses SSL encryption for all data transmission. Payment processing is handled by PCI-compliant payment processors and we never store full payment information on our servers.

Cookies

Our website uses cookies to enhance your browsing experience, remember your cart contents, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect certain site functionality.

Third Party Services

We may use third-party services for payment processing, shipping, and analytics. These parties have access to your information only to perform their specific functions and are obligated not to disclose or use it for any other purpose.

Your Rights

You have the right to access, update, or delete your personal information at any time. To exercise these rights, contact us at [email protected].

Contact

For any questions regarding this Privacy Policy, contact us at [email protected].