General Policy

Due to the nature of our products — research peptides and compounds — all sales are considered final once an order has been processed and shipped. We are unable to accept returns on opened or used products.

Eligible Refunds

We will issue a refund or replacement in the following circumstances:

• Product arrived damaged or broken
• Incorrect product was shipped
• Package was lost in transit and confirmed by carrier
• Product was significantly different from its description

To be eligible, you must contact us within 7 days of receiving your order at [email protected] with your order number and photos of the issue.

Non-Eligible Refunds

We are unable to process refunds for:

• Change of mind or buyer’s remorse
• Opened or used products
• Products damaged due to improper storage after delivery
• Orders where incorrect shipping information was provided
• Delays caused by shipping carriers

Shipping Issues

If your order was not delivered, please first check the tracking information provided in your shipping confirmation email. If the tracking shows delivered but you have not received the package, contact us within 5 days of the delivery date.

For lost packages, we will file a claim with the carrier and issue a replacement or refund once the claim is processed.

Refund Process

Once your refund request is approved, we will process it within 5–7 business days. Refunds will be issued to the original payment method used at checkout.

Contact Us

For all refund and order related inquiries contact us at [email protected] with your order number and details.